π±πΆπ© π«π¬πΊπͺπΉπ°π·π»π°πΆπ΅
π Prepared reporting & analysis (internal and external) are supplied and completed accurately within agreed SLA.
π To provide 2nd level support and technical expertise to frontlines from all channels by troubleshooting, resolving and escalating complex technical issues on FTTH, VOIP and IPTV.
π Handling fibre complaint and providing technical support to customer end to end until case closure.
π Perform remote troubleshooting through diagnostic techniques and determine the best solution based on the issue and details provided by customer.
π±πΆπ© πΉπ¬πΈπΌπ°πΉπ¬π΄π¬π΅π»πΊ:-
π Diploma/ Degree in any related field.
π Fresh Grads are welcome.
π Possess good interpersonal, communications and customer service skills.
π Computer literate with keyboarding skills.
π Must be willing to work in shifts.
π Able to work at Sunway, Petaling Jaya
MATCHLINK SDN BHD
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