Online Sales Clerk

Job Title: Online Sales Clerk (with Live Sales)

Main Responsibilities:

• Manage Online Storefronts: Upload and update products, descriptions, pricing, and promotions on e-commerce platforms (e.g., Shopee, Lazada, Tiktok etc.).

• Process Orders: Handle incoming online orders, verify stock, prepare invoices, and coordinate packing and delivery.

• Customer Service: Reply to customer inquiries through chat, email, WhatsApp, and social media.

• Conduct Live Sales: Host or assist in live streaming sessions on platforms like Facebook Live, TikTok Shop Live, Shopee Live to promote products, answer questions, and boost real-time sales.

• Promotions and Campaigns: Help plan and execute online promotions, vouchers, and sales campaigns to attract customers.

• Inventory Management: Update stock counts, ensure online listings match available stock, and assist in restocking activities.

• Content Creation: Assist in creating basic content (photos, videos, captions) for online stores and social media pages.

• Sales Reporting: Record daily sales, live sales performance, customer feedback, and report to management.

• Problem-Solving: Handle customer complaints, process returns/exchanges, and resolve basic delivery issues.

• Market Monitoring: Monitor competitor pricing, promotions, and trends, especially in live selling.

Skills Needed:

• Good speaking skills (confident, friendly, and engaging during live sales)

• Familiar with TikTok, Shopee Live tools

• Customer service and communication skills

• Basic computer skills (Excel, Word, email)

• Organized and detail-oriented

• Able to work independently and meet deadlines

Optional Bonus Skills:

• Basic video editing and live streaming setup knowledge

• Basic graphic design (Canva)

• Knowledge of social media algorithms and engagement strategies