MANAGER CUSTOMER SERVICE OPERATION (MCSO)

About the role

Toyota Penampang is seeking a talented and experienced MANAGER CUSTOMER SERVICE OPERATION (MCSO) to join our dynamic team. As the MCSO, you will play a crucial role in overseeing and optimising the customer service operations at Toyota Penampang. This is a full-time position that will allow you to contribute to the overall success and growth of our company.

What you'll be doing

• Develop and implement effective strategies to enhance customer satisfaction and service delivery
• Manage and lead a team of customer service representatives, ensuring they provide exceptional service to our clients
• Analyse customer service data and metrics to identify areas for improvement and implement solutions
• Collaborate with cross-functional teams to resolve complex customer issues and enhance the overall customer experience
• Continuously review and optimise customer service processes and procedures to drive efficiency and productivity
• Provide regular reports and updates on the performance of the customer service operations to senior management
• Foster a positive and motivating work environment for the customer service team

What we're looking for

• Minimum 4 years of experience in a customer service management role, preferably within the automotive industry
• Proven track record of successfully leading and motivating a team of customer service professionals
• Excellent problem-solving and decision-making skills with the ability to think strategically
• Strong communication and interpersonal skills, with the ability to engage with both customers and colleagues
• Proficient in data analysis and presentation skills
• Detailed understanding of customer service best practices and industry trends
• Degree in Business Administration, Management, or a related field

What we offer

At Toyota Penampang, we are committed to providing our employees with a supportive and fulfilling work environment. As the MCSO, you will have the opportunity to contribute to the growth and success of our company, while also enjoying a range of benefits, including:

- Competitive salary and performance-based bonus structure
- Comprehensive health and wellness benefits
- Opportunities for professional development and career advancement

About us

Toyota Penampang is a leading automotive dealership in Sabah, providing high-quality vehicles and exceptional customer service to our clients. As part of the Toyota family, we are committed to delivering innovative products and solutions that meet the evolving needs of our customers. With a strong focus on customer satisfaction, we strive to create a seamless and enjoyable experience for all who interact with our brand.

If you are excited about the prospect of joining our team as the MANAGER CUSTOMER SERVICE OPERATION (MCSO), we encourage you to apply now.