Executive, Motor TPBI Claims

Job Purpose:

• Assess, investigate and negotiate settlement of Third Part Bodily Injury (TPBI) motor claims within personal authorization limit provided by the Company.

• Appointment of panel solicitors and adjusters in handling of TPBI motor claims whenever appropriate.

• Provide a prompt and efficient claims service to claimants and intermediaries.

• Monitor the efficiency of our Service Provider to support MSIG’s Service standard.

• To ensure a proper recording and retention of claims documents and correspondence.

• Periodic update and review status of claims reserves to ensure company’s interest are properly preserved.

• Pursue Company & RI recoveries.

Accountabilities:

• Responsible to ensure that all legitimate claims are settled promptly and fairly and within company’s cost effectiveness.

• Ensure claims reserves are maintained appropriately and adequately provided at all times.

• Ensure compliance of Customer Service Standards adopted by the Company.

• Ensure compliance of the Quality Objectives adopted by the Claims Department.

• Ensure compliance with BNM guidelines and MSIG’s claim’s policy.

• Report adverse trends identified to Business Managers / Functional Manager.

• Ensure fraudulent claims are investigated thoroughly and relevant action taken.

• Ensure claims leakages are minimized.

• Ensure claims reviews are conducted as scheduled.

• Regular liaison with underwriters and business units in relation to issued affecting policy and claims when arises.

• To provide assistance to superiors on any other matters arising as requested from time to time or when necessary.

Requirements:

• Degree in Law / Law graduates.

• Fresh graduates / 1 or 2 years of working experiences.

• Good communication and negotiation abilities.

Benefits:

Medical, Education Support, Dental Vision, Insurance Coverage, Car and Housing Loan Interest Subsidy, Hybrid Workplace (depends to nature of role), Birthday Leave, Long Service Award, Company Annual Dinner, Sport Club.