We are seeking a dynamic and customer focused individual to join our team as a Digital Marketing Customer Service Specialist. This position is specifically for the digital marketing industry with a focus on the Hong Kong market and Hong Kong customers. Key Responsibilities: Deliver high-quality customer support via phone and email, addressing customer inquiries and issues related to their digital marketing campaigns. Troubleshoot and resolve technical issues related to digital advertising. Work closely with internal teams to escalate and resolve complex customer concerns. Stay up to date with digital marketing trends, tools, and best practices to provide valuable support. Perform additional duties and responsibilities as assigned by management to support the maintenance, improvement, and effective implementation of TDCX’s Quality Management System. Qualifications: A Bachelor's degree in any field. Prior experience in customer service or digital marketing is preferred; however, fresh graduates with strong communication skills are also encouraged to apply. Proficiency in Cantonese is required, as the role involves serving Hong Kong clients. Fluency in both Mandarin and English is also essential. Experience serving the Hong Kong market is a plus. Strong problem-solving skills and the ability to work under pressure. Excellent communication skills with the ability to explain complex concepts in a simple and clear manner. Self-motivated with the ability to work independently and as part of a team. If you're passionate about delivering outstanding customer experiences and have experience serving the Hong Kong market, we'd love to hear from you! Apply today and be part of the TDCX team!
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