About the role What you'll be doing Handling inbound customer inquiries and requests via phone, email, and other communication channels Resolving customer issues and complaints efficiently and effectively Providing product and service information to customers and addressing their questions and concerns Maintaining detailed records of customer interactions and documenting resolutions Identifying opportunities to improve customer experience and suggesting process improvements Collaborating with cross-functional teams to ensure seamless customer support Adhering to company policies and procedures to ensure high-quality service delivery What we're looking for Strong communication and interpersonal skills, with the ability to build rapport with customers Excellent problem-solving and critical thinking skills to effectively resolve customer issues Proficiency in using customer relationship management (CRM) systems and other relevant software Ability to work well in a fast-paced, high-volume environment and remain calm under pressure Demonstrated commitment to providing exceptional customer service Fluency in English and Bahasa Malaysia (Bahasa Melayu), Chinese language is advantage What we offer Generous annual leave and public holiday entitlements Employees provident fund (EPF) and social security (SOCSO) contributions Regular team-building activities and social events Opportunities for training and skill development About us If you are passionate about delivering exceptional customer service and want to be a part of our growing team, we encourage you to apply for this role. Click the "Apply Now" button to submit your application.
We are seeking a Customer Service Executive to join our team at Packargo Express Sdn Bhd in Kulai, Johor. This full-time role is responsible for providing exceptional customer service and support to our valued clients. As a key member of our customer service team, you will play a vital role in maintaining strong relationships with our customers and ensuring their needs are met in a timely and professional manner.
At Packargo Express Sdn Bhd, we believe in creating a positive and supportive work environment for our employees. We offer competitive compensation, opportunities for career growth and development, and a range of employee benefits, including:
Packargo Express Sdn Bhd is a logistics and courier services in Malaysia. With a strong focus on customer satisfaction, we have built a reputation for delivering reliable and efficient services to our clients. Our team of dedicated professionals is committed to continuously improving our operations and finding innovative solutions to meet the evolving needs of our customers.
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