Customer Service Assistant Manager

Job Summary:

We’re looking for a proactive and detail-oriented Customer Service Executive / Assistant Manager to oversee key account operations, e-commerce management, reporting, and team supervision. If you're organized, tech-savvy, and love smooth operations, you’re the one we want.

Job Responsibilities:

• Manage key account customer orders and ensure timely delivery.

• Oversee e-commerce order processing, tracking, and resolution.

• Prepare reports on customer service and operations performance.

• Coordinate cross-departmental workflows and communication.

• Ensure compliance with internal policies and external regulations.

• Train and onboard new team members.

• Supervise CS team operations, scheduling, and evaluations.

• Handle ad-hoc administrative and operational tasks.

Job Requirements:

• Bachelor’s degree in Business Admin / Management or equivalent.

• At least 3 years of experience in admin, customer service, or operations.

• Strong skills in MS Office (Excel, Word, PowerPoint).

• Excellent communication, organization, and problem-solving skills.

• Team player with the ability to work independently.

Employee Benefits:

• 5-day work week (Monday to Friday)

• Staff purchase discount on Yee Lee and partner products

• Medical & personal accident insurance coverage

• Optical & dental claim benefits

• Education support for employee development

• Career advancement & job enrichment opportunities