Collection Executive

Job Descriptions:

• Make outbound calls to delinquent customers to negotiate for payment.
• Receive inbound calls (which is related to unblocking of devices or recovery related matters) and to negotiate payment arrangement with the customer.
• To proceed with the unblocking request (if applicable/necessary).
• Update relevant systems on calls made and actions take for each customer.
• Communicating with customers via telephone, negotiating payment plans with owing customers, and enacting payment plans to clear their debts.
• Any other Ad-hoc matters.

Job Requirements:

• High School Certificate (or) Diploma/Bachelor’s degree in any related field.
• 1 - 3 years of strong and solid background in sales, customer service, or call centre service. Previous collection experience will be advantageous.
• Fluent in the English and Malay Language (written and spoken).
• Ability to recommend/negotiate payment terms.