Call Centre Representative 后台客服

Are you looking to gain new experiences or waiting for other opportunities? This role is perfect for you! We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients/callers in a Call Centre/Contact Centre environment. However, candidates with excellent English-speaking skills are also welcome to apply. JOIN US NOW!!!

Welcome entry-level applicants!

Shift Requirements:
Must be able to work on Saturday alternately.

About the Role:
As a Call Centre Representative at Integrated Health Plans (Malaysia), you will be a vital part of our customer-centric team. You will play a key role in providing outstanding service and support to our valued members.

Key Responsibilities:

• Manage day-to-day calls and resolve queries promptly.

• Handle referral requests via telephone, WhatsApp, or email, ensuring high standards of customer experience.

• Maintain excellent relationships with insurance policyholders.

• Follow communication procedures, guidelines, and policies.

• Perform any other ad-hoc duties as assigned.

Skills Required:

• Excellent proficiency in English is a MUST in both verbal and writing.

• Ability to handle high-stress situations with patience and professionalism.

• Strong problem-solving and critical thinking abilities.

• High customer service mindset.

Requirements:

• Team player who can work together with a big team.

• Versatile and adaptive.

• Preferred with at least 1 year of experience in a Call Centre/Contact Centre environment.

• Medical and/or health insurance knowledge is an advantage.

If you are detail-oriented, communicative, and ready to take on a new challenge, we would love to hear from you!