APPLICATION SUPPORT CONSULTANT

• Nearby to LRT - Taman Perindustrian Puchong Station

• Five (5) working days per week from 9:00 am to 5:00 pm.

As an Application Support Consultant, you will help our customers to solve enquiries arise from our Solutions in an efficient and accurate manner. You will be the company’s front liner, and you will solve technical problems and provide support on assigned areas. Your abilities to convey a solution should only surpass by a deep knowledge of the field. Most importantly, our goal is to make sure that the Customer value is maintained to the standards set forth by the Company.

To be successful in this role, you will need to have:

• Provide first-line and second-line support to clients for software applications.

• Troubleshoot and resolve application-related issues.

• Customer service orientation & strong client-facing and communication skills (It is all about Customer Satisfaction).

• Proven working experience in providing software technical support.

• Critical thinking, Committed, Humble, Outspoken and Friendly.

• Able to converse fluently in English.

• Advanced multi-tasking skills.

• Working knowledge of application systems, MSSQL Database, troubleshooting and remote control (if you have experience in Web Application deployment, this will give you a plus).

• Proficiency in Microsoft Office (esp. Excel and Word).

• A Degree in Information Technology or Computer Science. Certification in any Customer Oriented Training (would be a plus!). Prior working experience in Human Resources (not necessary).

To help you succeed in this role, we will assist you by providing:

• Training will be provided to get you moving (we will train you to be competent!).

• You will be surrounded by highly positive and helpful people. (Yes, we motivate & help each other).

How will this career benefit you?

• Performance Bonus

• EPF, SOCSO, and EIS coverage

• Insurance and Medical coverage 

• HP allowance and travel reimbursement 

• Annual Leave, Medical Leave, Hospitalization Leave, Maternity Leave, Paternity Leave & Compassionate Leave provided.

• You will have various industries' engagement exposure.

• You are remunerated with a good basic salary and incentive (yes, if you achieve our goal, we will reward you!).

• Have great Customer Relationship Management experiences (your experience and professionalism will represent us).

How to Apply:

Interested candidates should submit their resume and cover letter outlining their experience and qualifications to [email protected]