About the role What you'll be doing Respond promptly and courteously to customer inquiries via various channels (phone, email, chat) Process hotel reservations, modifications, and cancellations with efficiency and attention to detail Provide accurate information to customers about hotel availability, rates, and policies Upsell hotel packages and additional services to customers to maximise revenue Maintain accurate records and documentation of all customer interactions and transactions Collaborate with the wider reservations team to ensure seamless customer experiences Provide excellent customer service and resolve any customer issues or complaints What we're looking for Previous experience in a customer service or reservations role, preferably in the hospitality industry Strong communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds Proficient in using reservation systems and customer relationship management (CRM) software Excellent problem-solving and decision-making skills to handle customer inquiries effectively Fluency in English and Bahasa Malaysia, with the ability to communicate in other languages an advantage Positive attitude, adaptability, and a genuine passion for providing outstanding customer service What we offer Competitive salary and performance-based bonuses Comprehensive healthcare and insurance benefits Ongoing training and development opportunities Opportunities for career advancement within the organisation A vibrant and inclusive company culture that values teamwork and work-life balance About us If you are excited about this opportunity and believe you have the skills and experience to succeed as a Reservations Agent, we encourage you to apply now.
Join the ELITE TRANSFORM TEAM' as a Reservations Agent based in Johor Bahru, Johor. In this full-time role, you will be responsible for providing exceptional customer service and managing hotel bookings and reservations. This is an excellent opportunity to kickstart your career in the hospitality industry.
At ELITE TRANSFORM TEAM', we are committed to providing our employees with a supportive and rewarding work environment. As a Reservations Agent, you can expect:
ELITE TRANSFORM TEAM' is a leading hospitality company operating in the Johor Bahru region. With a strong focus on customer satisfaction, we provide high-quality accommodation and services to both leisure and business travellers. Our commitment to innovation and excellence has made us a trusted name in the industry.
JADE COMMERCIAL SERVICES
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